This manual is prepared in terms of the Promotion of Access to Information Act, 2000 (PAIA) and describes how to request access to records held by Taylor-MADE Transport.
The Information Officer of Taylor-MADE Transport (Pty) Ltd is responsible for overseeing compliance with PAIA and POPIA and for handling requests for access to records.
Contact: info@taylormadetransport.co.za
The Information Officer’s name and registration details will be inserted once formally confirmed and registered with the Information Regulator.
Requests for access to records held by TMT must be made in the prescribed form and submitted to TMT at:
The requester must provide sufficient information to enable TMT to identify the record requested and the requester, and must provide any other information required by the applicable PAIA request form.
Requests should be made using the prescribed PAIA Form 2 – Request for Access to Record, where applicable.
TMT will process requests in accordance with PAIA and the applicable regulations.
TMT will acknowledge and process valid requests in accordance with PAIA.
TMT may require proof of identity and may require payment of any prescribed request, access or reproduction fees where applicable.
TMT will respond within the periods prescribed by PAIA or will communicate any lawful extension, refusal or other decision in accordance with the Act.
Where access is refused, TMT will provide the requester with the reasons for the refusal and information regarding any applicable review, complaint or appeal process.
TMT may hold records relating to:
Access to records may be refused where permitted or required by PAIA or other applicable law, including where disclosure would reveal personal information belonging to another person or commercially confidential information.
The following information is generally available from TMT without submitting a formal PAIA request:
Access to confidential customer information, transporter information, personal information and commercially sensitive information is not automatically available and may be subject to applicable legal protections.
TMT processes personal information for purposes including responding to enquiries, providing quotations, arranging and managing transport services, managing approved transport partners, communicating with customers and suppliers, processing bookings and PODs, handling claims, maintaining financial and business records, complying with legal obligations and protecting TMT’s systems and business.
Categories of data subjects may include customers, customer representatives, suppliers, transport partners, drivers, employees, prospective customers, website users and other individuals who communicate with TMT.
Categories of personal information may include names, contact details, company details, addresses, transport and load information, driver and vehicle information, compliance and insurance documentation, correspondence, photographs, PODs and other information reasonably required for TMT’s business purposes.
Personal information may be shared with approved transport partners and authorised service providers where reasonably necessary for the provision of services or where permitted or required by law.
Where personal information is transferred outside South Africa, TMT will take reasonable steps to ensure compliance with applicable POPIA requirements.
TMT applies reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Measures may include access controls, authorised-user restrictions, secure storage, confidentiality obligations, system controls and appropriate protection of physical and electronic records.
This PAIA Manual will be made available on the TMT website and at TMT’s principal place of business in accordance with applicable PAIA requirements.
The Manual may be updated from time to time where required by changes to the law, TMT’s business operations or its information-processing activities.